Glenn has been designing and presenting technical seminars since 1988, and has developed and led over 350 multi-day public and private (corporate) seminars throughout the US, Canada, England, and Asia.
MICROSOFT: Glenn co-wrote two Microsoft Official Curriculum (MOC) classes on Server 2008, as follows:
MOC 6431, Managing and Maintaining Server 2008 Network InfrastructureMOC 6432, Managing and Maintaining Server 2008 Active Directory Servers
GLOBAL KNOWLEDGE: Glenn contracts with, and has written courses for, Global Knowledge Training LLC, the world's largest provider of Microsoft seminars. He has taught the following Global Knowledge classes (click the links for details, where available):
Windows 10 Track (MD-100): Installing, Deploying, Configuring, Protecting, Supporting and Maintaining Windows 10Managing Modern Desktops Track (MD-101): Deploying, Managing, and Protecting Modern Desktops and Devices
Upgrading Your Skills to MCSA: Windows Server 2016
MCSA Windows 10 Boot Camp
Installing and Configuring Windows 10
Identity with Windows Server 2016
Supporting and Troubleshooting Windows 10
Administering System Center 2012 Configuration Manager
Deploying and Managing Windows 10 Using Enterprise Services
Designing and Implementing a Server Infrastructure
Configuring Advanced Windows Server 2012 Services
Implementing a Desktop Infrastructure
Installing and Configuring Windows Server 2012
Administering Windows Server 2012
Configuring Windows 8
Configuring, Managing and Maintaining Windows Server 2008 R2
Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure
Migrating to Server 2008
Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services
Managing and Maintaining Windows 2008 Server
Managing and Maintaining a Windows 2003 Server Environment
Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
Microsoft Windows Server 2003
Microsoft Windows 2003 Configuring Active Directory Services
Systems Management Server (SMS) 2003
MCITP Enterprise Support Technician Bootcamp
Managing Windows Environments with Group Policy
Planning and Managing Windows 7 Desktop Deployments and Environments
Administering and Maintaining Windows 7
Installing and Configuring the Windows 7 Client
Implementing, Configuring, and Troubleshooting Windows Vista
Deploying Microsoft Windows Vista Business Desktops
Installing and Configuring the Windows Vista Operating System
Configuring Windows Vista Mobile Computing and Applications
Maintaining and Troubleshooting Windows Vista Computers
Installing, Configuring, Troubleshooting, and Maintaining Windows Vista
Deploying Microsoft Office Professional Plus 2007
Hands-On Windows XP Professional
Windows 2003/XP Troubleshooting
Glenn codeveloped and taught the following now-inactive seminars for Global Knowledge (links via Internet Archive):
Implementing and Maintaining Windows VistaMigrating to Windows Vista
Deploying Group Policy for Windows 2003, 2000, and XP Systems
PLURALSIGHT: Glenn writes courses for Pluralsight.com, the leading provider of online technical training for IT administrators and software developers. He has created or co-created 27 courses; his latest project is titled "Implementing Hyper-V in Windows Server 2019."
INDEPENDENT SOFTWARE: Glenn wrote and presented the following courses through Independent Software, Inc. to consulting clients such as Lucent Technology, Ernst & Young, and Avaya Communications:
Learning Dreamweaver 4MCSE Certification: Windows XP Professional
Windows 2000 Architecture
Windows 2000 Rollout: A Technical Overview
Supporting and Troubleshooting Windows 2000
MCSE Certification: Windows 2000 Professional
MCSE Certification: Windows 2000 Network Infrastructure
Managing and Implementing Windows 2000 Server
Getting Started with Windows 2000
Windows 95/98 Architecture
Supporting and Troubleshooting Windows 98
Technical Writing for Computer Professionals
Customer Service for the Technical Support Professional
The Help Desk Manager's Workshop
DATA-TECH INSTITUTE: Glenn wrote and presented the following courses for Data-Tech Institute, one of the leading technical training companies in the 1980's and 1990's (links via Internet Archive, where available):
Supporting and Troubleshooting Windows 95Windows 95 on NetWare
Troubleshooting and Fine-Tuning the Networked PC
Re-Engineering the Computer Help Desk
Customer Service Excellence for the Help Desk Professional
Setting Up and Managing a Computer Help Desk
The IBM PC Survival Course
In addition to the courses he wrote, Glenn presented the following courses for Data-Tech Institute (links via Internet Archive, where available):
Supporting and Troubleshooting the Windows RegistrySupporting and Troubleshooting Windows 3.1
Supporting and Troubleshooting Windows 3.0
Understanding LANs
