PRIMARY EXPERTISE AREAS:

— Microcomputer operating systems, including clients (workstations) and servers, and including all versions of DOS, Windows, and Active Directory
— Computer networking, including DNS, DHCP, TCP/IP, file services, print services
— Internet and Web technologies, including browsers, the HTTP protocol, Web site design, Web page design, and e-commerce
— History and development of computer user interface design, from Apple II to today
— Office automation, including network printing
— IT support

CERTIFICATIONS:

— CompTIA A+
— Microsoft Certified Trainer (MCT) (since 2007)
— Microsoft Certified Information Technology Specialist (MCITP): Enterprise Desktop Administrator on Windows 7
— MCITP: Enterprise Desktop Support Technician on Windows 7
— MCITP: Enterprise Support Technician on Windows Vista
— Microsoft Certified System Engineer (MCSE): Microsoft Windows Server 2003
— MCSE: Microsoft Windows Server 2000
— Microsoft Certified System Administrator (MCSA): Microsoft Windows Server 2003
— MCSA: Microsoft Windows 2000
— Microsoft Certified Technology Specialist (MCTS): Windows 7 Configuration
— MCTS: Microsoft Windows Vista Configuration
— Microsoft Certified Professional (MCP): Windows XP Professional Product Specialist
— MCP: Windows 2000 Server Product Specialist
— MCP: Windows 2000 Professional Product Specialist
— MCP: Windows NT Server 4.0 Product Specialist
— MCP: Windows 98 Product Specialist
— MCP: Windows 95 Product Specialist
— MCP: Windows 95 Migration Specialist
— MCP: Windows 3.1 Product Specialist

PATENTS:

— U.S. Patent 4,512,157, "Solar Powered Fluid Heating System," April 23 1985 (inventor)
— U.S. Patent 4,483,320, "Solar Powered Fluid Heating System," November 20 1984 (co-invetor with Otto K. Wetzel, Jr.

ADVISORY POSITIONS:

Glenn served for two years as a technology mentor for Inc. Magazine's small-business website, www.inc.com.